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© 2019 Royal Borough of Kingston Upon Thames

hrhelpdesk@kingston.gov.uk / 020 8547 5728

Information Governance and Records Officer

Position summary

Working in the Information Governance and Records Management team, you’ll be responsible for providing co-ordinated support regarding information governance to all services within the councils and driving forward the improvement agenda within the authorities.

Salary: £29,766 - £42,684

Closing date: 5th January 2020

Role purpose

The role reports directly to the Information Governance and Records Manager and its main purpose is to:

  • Drive forward the Information Governance agenda and develop and promote policies and initiatives to drive good governance throughout both organisations

  • Specialise in information governance legislation and guidance to ensure the councils meet their statutory obligations. Provide advice on all information governance matters

  • Support the Data Protection Officer (DPO) in all areas of information governance

  • Manage the incoming requests for information that fall within the FOI, EIR and DP Acts and Regulations for Digital and IT, including DPO mailbox

  • Build capacity within the councils to ensure that they have the quality of people required to discharge our statutory responsibilities for information governance and embrace good practice

  • Design and deliver information governance training and awareness sessions for colleagues throughout the organisations

  • Assist on the implementation of information governance improvement initiatives and developments across the councils

  • Investigate opportunities for improvement following changes to information systems, information management, practices, procedures, and organisation change

  • Assist with requirements gathering, data collection and analysis and problem investigations

  • Assist with the preparation of business cases which define potential benefits and associated business risks

  • Assist with collation of information governance data, presentation and quarterly reporting

  • Coordinate monthly Information Security Board meetings

  • Keep abreast of developments in the information governance world nationally and maintain awareness of the ICO guidance on good practice

  • Represent the councils at regional and national information governance events and forums.


Main duties of the job for appointment at or progression to Grade H include:

  • As a member of the Governance Team, assist in implementing key council and directorate strategies and policies in order to provide a clear focus of governance activity linked to the organisations’ objectives

  • Assist with the procurement, development and implementation of systems to ensure compliance with FOI and DP

  • Undertake analytical activities, deliver and present (either written or orally) analysis outputs in accordance with customer needs and conforming to agreed standards.

  • Liaise with the ICO on all appeals made to them and on any cases that progress beyond initial investigation

  • Assist with the data analysis and production of ad hoc monitoring information for presentation at board meetings.


Main duties of the job for appointment at or progression to Grade I include:

  • Develop initiatives to promote and enhance a supportive and cooperative working relationship with Information Asset Owners and Administrators at all levels throughout both organisations

  • Work with colleagues and users to investigate information governance issues, problems and new opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes / procedures, organisation and equipment

  • Provide advice and guidance to services on any matters relating to information governance and the councils’ policies and procedures regarding responding to requests for information, requests for internal reviews, complaints to the ICO, and any appeals to the tribunal.

The person

In order to successfully deliver the responsibilities of the role, you will need to: 

  • Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment  

  • Demonstrate agility and adaptability in mindset and ways of working 

  • Work successfully with key stakeholders within and outside of the organisations 

  • Demonstrate commitment to own personal and professional development to meet the changing demands of the role 

  • Demonstrate innovation and creativity

  • Actively engage in positive cross organisational communications and team working

  • Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.



  • Practical experience of the operation and implementation of training and development within an Information Governance and Security context

  • The rules and regulations around Local Government 

  • The application of FOI, DP and EIR and systems in Local Government

  • Understands and uses appropriate methods, tools and applications

  • Demonstrates a rational and organised approach to work

  • Effective case management processes

  • Familiar with Information Security principles.

  • Track record of building excellent stakeholder relationships

  • Familiar with the use of everyday desktop software

  • Excellent working knowledge and a champion of ITIL practices

Full details of the Information Governance and Records Officer position

Apply for the role of Information Governance and Records Officer