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© 2019 Royal Borough of Kingston Upon Thames

hrhelpdesk@kingston.gov.uk / 020 8547 5728

Let's Get Digital




A joined-up set of systems that are designed to work efficiently together is a key goal. We will put in place new cross-cutting IT governance arrangements to ensure that systems and resources are deployed and implemented in a consistent and intelligent way.


What we have done

We have performed a review of the portfolio and identify the common applications of greatest value that can be shared and standardised across the service. 


We have established a Digital Design Authority function that becomes an integral part of the overall IT Governance processes, acting as the Technical Design Authority (TDA) for the authorities and owning the Enterprise Architecture. 


We are using the Government Digital Service, digital design principles, that put the customer at the heart of service design and have engaged customers though work including: Registration Services, Public Health, visitors to councils' buildings.

What we will do

We will ensure that we embed customer engagement and customer feedback into all areas of the councils' digital work, we will consult and engage for all major change work across the councils. 

The efficiency, scope and influence of the shared Digital & IT service  will continue to be developed, as well as members and senior officers to ensure it aligns closely with the ambitions of the councils and their partners.


Training is easily accessible across the borough, and is delivering the skills and confidence which people need both to transact digitally, and to work.  We will continue the Digital Ambassador scheme across the councils to ensure our staff and partners have the required digital skills.