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© 2019 Royal Borough of Kingston Upon Thames

digital.jobs@kingston.gov.uk / 020 8547 5728

Cloud & platform infrastructure support

Position summary

Working in the Cloud & Platform team, you’ll be responsible for providing support and management of the technology infrastructure and operational delivery.

Salary: £25,809 - £33,291

Role purpose

The role reports directly to a Cloud and Platform Lead and its main purpose is to:

  • Manage the Cloud and Platform environment and security on a day to day basis

  • Fix or provide workarounds to infrastructure issues ensuring the fixes are documented to the appropriate level and remain within SLA

  • Undertake proactive monitoring and maintenance of infrastructure

  • Carry out project work as part of virtual team across Digital & IT

  • Ensure standard fixes are documented and handed over to the Service Desk to improve first time fix ratio and therefore customer satisfaction

  • Acts as a technical resource to solve technical issues as directed

  • Contribute to technical recovery plans for Business Continuity and Disaster Recovery

  • Ensure that all documentation is written, maintained and executed to the highest standards and acts as a champion of the Quality Management System (QMS)

  • Ensure the security of the ICT systems both physically and logically

  • Work within the ITIL framework.

The person

In order to successfully deliver the responsibilities of the role, you will need to: 

  • Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment  

  • Demonstrate agility and adaptability in mindset and ways of working 

  • Work successfully with key stakeholders within and outside of the councils 

  • Demonstrate commitment to own personal and professional development to meet the changing demands of the role 

  • Demonstrate innovation and creativity

  • Actively engage in positive cross organisational communications and team working

  • Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.



  • Experience of working with the processes, systems and functions in IT environments

  • Experience of working with the processes, systems and functions in cloud environments

  • Demonstrable understanding of IT Infrastructure (server hardware, databases, Windows server OS’s, Active Directory, Microsoft System Centre Configuration Manager (SCCM), Microsoft System Centre Operations Manager (SCOM), DNS, DHCP, virtual desktop technologies, local area networks, backups) and the IT applications and service processes used

  • Awareness in the purpose and composition of a service level agreement (SLA)

  • A track record of delivering excellent customer service

  • An awareness of ITIL.

Full details of the Cloud and Platform Support position

Apply for the role of Cloud and Platform Support

Technical infrastructure and the Cloud and Platform team

The councils’ technical infrastructure faces a time of change. As well as both modern and legacy on-premise infrastructure, we are increasingly changing how we work to encompass cloud technologies and collaborative working with public and private organisations and with our communities. That means that our Cloud and Platform team must possess the skills to manage the traditional infrastructure, as well as the ambition and mindset to embrace and explore new ways of working.