As part of the management team, you’ll be responsible for the overall management of the technology infrastructure, resources and technical projects, ensuring that agreed service levels are met and all relevant procedures are followed. This management role is critical to the delivery of the councils' Digital Strategy.
Salary: £54,597 - £59,823
The Cloud and Platform Operations Manager role reports directly to the Corporate Head of Digital Delivery and its main purpose is to:
Provide management of the technical infrastructure, ensuring that agreed service levels are met and all relevant procedures are adhered to
Take responsibility for the design, procurement, build, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components and monitor their performance
Assure the physical and logical security of ICT systems - compliance with PSN, PCI and Cyber Essentials
Manage cloud based services ensuring delivery of operations meets business needs
Ensure that all cloud operations are secure, resilient and reliable
Lead on the improvement of service and component availability and capacity, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities
Assure fit for purpose datacentres and network distribution rooms where they still remain
Ensure that the Councils innovate with future infrastructure
Operate, manage and contribute to operational procedures for Recoverability, Availability, Capacity and Security Management.
Act as the owner of the Business Continuity and Disaster Recovery plans (DR) from a technology viewpoint
Plan arrangements for disaster recovery together with supporting processes and manage the testing of such plans
Operate and contribute to the Release Management processes
Act as the owner of the production environment and ensure quality through the strict use of the Release and Change Management processes
Regularly review Operational Level Agreements (OLAs - internal), and/or underpinning agreements (external) to ensure that they are in line with SLA targets
Represent Cloud and Platform on the Change Advisory Board
Make best use of resources and time to deliver business benefit to the councils including flexibility in the resourcing approach that allows for variation in demand
Empower the team by creating a supportive environment for team members to excel at their roles and develop their careers within the department and the wider councils
Manage the rota for staff availability and out of hours support
Ensure that all documentation is written, maintained and executed to the highest standards and act as a champion of the Quality Management System (QMS)
Work within and act as a champion of the ITIL framework
In order to successfully deliver the responsibilities of the role, you will need to:
Have strong leadership skills, modelling a performance culture and constructively building achievement, confidence and skills in others
Question and challenge conventional thinking, with a continual eye on the bigger picture in terms of the corporate context and external environment
Role model agility and adaptability in mindset and ways of working
Work successfully with key stakeholders including Members, residents, businesses, communities, partner organisations and other public services
Demonstrate commitment to own personal and professional development to meet the changing demands of the role
Demonstrate a high level of innovation and creativity.
Experience in the management of the processes, systems and functions in complex IT and cloud environments
Demonstrable, in-depth understanding of IT Infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used
Experience in leadership at a strategic and tactical level to ensure that deliverables meet the business needs of the organisation
Management of 3rd party contracts to ensure delivery of products and services and to agree standards and timeline
Management of technical resource and operating in virtual teams
Experience of enacting digital transformation across an organisation
Budget management of infrastructure environments and staff to minimise costs and ensure cost-effectiveness
A track record of delivering excellent customer service
An ITIL evangelist
Solid experience in methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.
Experience in the economics of service delivery such as the cost of hardware, software, and manpower used to deliver the service.
Lead and Manager positions
Each of the main teams within the Digital and IT department is headed up by an L grade post. Along with the department’s Assistant Director and two Grade M (Corporate Head of Service) roles, they form the leadership team for Digital and IT. These roles each have line management, budgetary and functional accountability aligned with the department’s specific services and goals. Each role will have a different area of specialism alongside their core management and leadership skills.
This leadership team is expected to work as an integrated unit in the overall management of the department as well as each team member having areas of direct responsibility. Together this leadership team will:
Drive the delivery of the Digital Strategy and contribute towards its evolution
Promote digital opportunity both within the department and across the customer base
Communicate effectively and consistently with our stakeholders and staff
Maintain a stable, secure and sustainable service offering to our customers
Coach and manage the department to become a high-performing team with excellent staff satisfaction
Live the culture and values by leading with their own behaviour and team unity
Manage service and transformational demand, including appropriate funding provision.
All Grade L postholders are expected to have sufficient transferable skills and the management experience to cover for each other and to deputise for either Corporate Head of Service.
Technical infrastructure and the Cloud and Platform team
The councils’ technical infrastructure faces a time of change. As well as both modern and legacy on-premise infrastructure, we are increasingly changing how we work to encompass cloud technologies and collaborative working with public and private organisations and with our communities. That means that our Cloud and Platform team must possess the skills to manage the traditional infrastructure, as well as the ambition and mindset to embrace and explore new ways of working.