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© 2019 Royal Borough of Kingston Upon Thames

hrhelpdesk@kingston.gov.uk / 020 8547 5728

Application analyst - permanent

Position summary

Working in the Application Support team, you’ll be responsible for the provision of application support, management and development services. We are particularly keen to hear from people who have experience supporting and managing social care systems, especially Mosaic and Liquidlogic.

Salary: £29,766 - £37,842

Closing date: 5th January 2020

Role purpose

The role reports directly to an Application Lead and its main purpose is to:

  • Resolve incidents and requests for support from service desk, other service delivery staff and/or users

  • Work with colleagues to provide responses to requests for support, eg:

    • making modifications to system parameters

    • developing work-arounds or site-specific enhancements

    • reconfiguring systems

    • changing operating procedures

    • training users or operations staff

    • producing additional documentation

    • escalating requests to systems development staff or software suppliers. 

  • Use application management software and tools to collect performance statistics

  • Design test cases and create test scripts and supporting data. Analyse and report test activities and results in a clear and concise manner

  • Follow formal procedures to plan and test proposed solutions/upgrades

  • Work with users to specify, design and implement new or changed user interfaces or security profiles such as data capture forms, process workflows, web pages

  • Undertake analytical activities and deliver analysis outputs in accordance with customer needs and conforming to agreed standards

  • Take an active role in user meetings and assist in presenting issues and solutions both orally and in writing

  • Act as a point of escalation for application queries from other teams in Digital & IT

  • Ensure that all documentation is written, maintained and executed to the highest standards and acts as a champion of the Quality Management System (QMS)

  • Work within the ITIL framework.


Main duties of the job for appointment at or progression to Grade G includes:

  • Monitor application systems by regular scrutiny of reports from the applications software or service delivery staff. Note problems and performance trends, taking corrective action where required

  • Liaise with systems development staff or software suppliers for system enhancements to overcome known problems or further fulfil user requirements

  • Take a leading role in the specification of new or changed user interfaces or security profiles

  • Take a leading role in the preparation of software implementation procedures with fall back contingency plans. Test new versions of software

  • Prepare and maintain operational documentation for relevant system software products

  • Advise application users on the correct and effective use of software

  • Translate logical designs into physical designs taking account of target environment, performance requirements and existing systems

  • Analyse and execute test requirements. Design and build simple test case suites, test scripts, and test procedures, with expected results

  • Investigate and model business functions, processes, information flows and data structures, using various methods and techniques.

The person

In order to successfully deliver the responsibilities of the role, you will need to: 

  • Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment  

  • Demonstrate agility and adaptability in mindset and ways of working 

  • Work successfully with key stakeholders within and outside of the organisations 

  • Demonstrate commitment to own personal and professional development to meet the changing demands of the role 

  • Demonstrate innovation and creativity

  • Actively engage in positive cross organisational communications and team working

  • Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.



  • Experience of complex application support environments

  • Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc)

  • Familiar with systems supporting specific business functions or processes. Examples: social care, housing management, libraries, customer services, finance

  • Familiar with testing techniques used to plan and execute software tests of application components

  • Familiar with applications/processes which enable selective access to information held within some form of database or "data warehouse". Examples: Exporting data to a spreadsheet via ODBC, writing SQL statements, using Microsoft SQL Server Reporting Services or Business Objects

  • An understanding of ITIL practices and an appreciation of service hand over.

Full details of the Application Analyst position

Apply for the role of Application Analyst (permanent)